PARQIS Consumer Terms Of Use

1. Eligibility

1.1 You must be 18 years of age or older to create an account, place an order, or post content on the Platform.

1.2 Use of the Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. Persons who are incompetent to contract within the meaning of that Act, including minors and un-discharged insolvents, are not eligible to transact on the Platform.

1.3 We ask for your date of birth when you register. We may terminate your account or refuse you access if we discover that you are under 18.

1.4 If you are under 18 and wish to buy a Product listed on the Platform, a parent or legal guardian must place the order in their own name, on their own account.

2. Your Account

2.1 You are responsible for keeping your password and login credentials confidential, and for everything that happens under your account.

2.2 Your registered mobile number and email address are your primary identifiers on the Platform. Keep them current. You can update them in your account, verified by one-time password.

2.3 We are not responsible for anything that happens under your account because you failed to update a changed mobile number or email address.

2.4 Do not share your login details with anyone. If you allow another person to use your account, or create separate profiles under it, that person will be able to see your account information — including your addresses and order history — and you remain responsible for everything they do.

2.5 You agree to log out at the end of each session on a shared device, and to tell us immediately if you believe your account has been accessed without your permission.

2.6 If we have reason to believe your account has been compromised or misused, we may ask you to change your password, or suspend access for as long as is reasonably necessary to protect you and other users. We will tell you why, and restore access once the issue is resolved.

2.7 If you give us information that is untrue, inaccurate, incomplete or not current, or we have reasonable grounds to suspect that it is, we may suspend or terminate your account.

2.8 Your account is for your personal use. You may use your PARQIS account to buy Products for yourself, or as a gift for someone else. You may not use it to buy Products for resale, or for a business purpose.

2.9 Closing your account

2.9.1 You can close your account at any time. The Privacy Policy explains how, and what happens to your personal data when you do.

2.9.2 Please complete anything outstanding first. Where you have an order in transit, an open return, a pending refund or a live dispute, we would ask you to let it conclude before closing your account. Closing it does not cancel an order or extinguish a refund we owe you, but it makes both harder to complete, and it removes the account through which you would ordinarily track them.

2.9.3 Closing your account is not reversible. Your order history, saved addresses and preferences will no longer be available to you. Download any invoices you need before you close it.

2.9.4 What survives. Anything you owe us, and any obligation of yours under these Terms that is intended to survive — see clause 33.7 — continues after your account closes. So does our obligation to pay you any refund due.

3. Communications

3.1 When you use the Platform or send us any communication, you are communicating with us through electronic records, and you consent to receive communications from us through electronic records.

3.2 You will need to give us a valid mobile number to place an order. We will contact you about your order, delivery and account by SMS, email, push notification, in-app message or phone call. These are service messages and are part of fulfilling your order.

3.3 Promotional messages are separate and require your consent. You can turn them off at any time. See the Privacy Policy.

4. Promotions and Sponsored Content

4.1 We may display promotions, featured Products, collections, campaigns and sponsored content on the Platform, including alongside or within listings, content and the checkout flow.

4.2 Some promotions are shown to everyone. Others are selected using what you have done on the Platform, as described in our Privacy Policy, and you can turn that off in your account settings. Where a promotion is paid for by a seller or brand, we label it. We do not use data about you from outside the Platform, and we do not share your personal data with advertising networks.

4.3 The extent, placement and format of promotional content may change.

5. Our Role: A Platform, Not a Seller

5.1 The Platform enables Buyers and Sellers to transact. PARQIS is not a party to any transaction between you and a Seller, and does not control it.

5.2 All commercial terms are between you and the Seller. Price, delivery charges, payment methods and terms, delivery date and mode, warranties, guarantees and after-sales service are offered by the Seller and agreed between you and the Seller alone. We do not determine, advise on, or involve ourselves in the offering or acceptance of those terms.

5.3 Discounts and offers are the Seller's. All discounts, offers and promotional pricing on Products are set, offered and borne by the Seller or the brand, not by PARQIS. We do not fund or determine the price of any Product.

5.4 A listing is an invitation, and your order is an offer

5.4.1 A Product listing is not an offer to sell. Placing an order is your offer to buy from the Seller, and it does not amount to the Seller's acceptance.

5.4.2 When you place an order you will receive an order acknowledgement, by email, SMS or in the app. That acknowledgement confirms we have received your order. It does not conclude a contract.

5.4.3 A contract of sale is concluded only when the Product is dispatched to you and we send you a dispatch confirmation. Where an order is dispatched in more than one shipment, each dispatch confirmation concludes a separate contract for the Products in that shipment.

5.4.4 You can cancel free of charge before dispatch. You may cancel your order, or any Product in it, at no cost at any time before we send the dispatch confirmation for that Product. Where you have already paid, you will be refunded in full, including all charges.

5.4.5 Until a contract is concluded, the Seller may decline or cancel your order at its discretion, and we will tell you by email or SMS. Where you have already paid, you will be refunded in full.

5.5 Unusual quantities. A Seller may cancel an order where the quantity ordered exceeds typical individual consumption — whether in a single order or across several orders for the same Product. Where an order is cancelled on this basis, you will be refunded in full.

5.6 We make no warranty about Products. We make no representation or warranty as to the quality, value, saleability, fitness or suitability of any Product listed on the Platform, and we do not endorse the sale or purchase of any Product. We do not warrant that a Product description, image, specification or other listing content is accurate, complete, reliable or current, and we accept no liability in that regard. Responsibility for listing content rests with the Seller.

5.7 We make no warranty about users. We make no representation as to the identity, legal title, creditworthiness or bona fides of any user of the Platform.

5.8 We never own the Products. At no point do we take possession of, gain title to, or acquire any right or claim over any Product offered by a Seller. We hold no right, title or interest in the Products, and have no obligation or liability under the contract of sale between you and the Seller.

5.9 We are not responsible for the Seller's performance. We are not responsible for any non-performance or breach of the contract between you and a Seller, and we do not guarantee that a Seller will perform a concluded transaction. We are not responsible for delay or non-supply arising from a Product being out of stock, unavailable or back-ordered.

5.10 Where we do help. Clauses 5.1 to 5.9 do not limit anything we expressly undertake elsewhere in these Terms — including under Section 15 (Returns, Replacement and Refunds), Section 23 (Disputes), or Section 31 (Grievance Officer). Where we operate a buyer support or grievance function, we do so to help you resolve matters with a Seller. That does not make us a party to your contract with the Seller.

5.11 Pricing, listing and display errors

5.11.1 All prices, descriptions, images, specifications and availability shown on the Platform are supplied by the Seller. We display what the Seller provides. We do not set, approve or verify prices.

5.11.2 Prices and listing details may occasionally be displayed incorrectly — because of a technical fault, a typographical error, a data or feed error, or incorrect information published by the Seller.

5.11.3 Where a Product has been listed at an incorrect price, or with incorrect details, the Seller may decline or cancel your order, whether before or after you have paid. Where you have paid, you will be refunded in full, and that refund is your remedy.

5.11.4 A displayed price does not bind PARQIS. Because a listing is an invitation and your order is an offer to the Seller under clause 5.4, no contract arises between you and PARQIS from the display of any price or listing detail. PARQIS is not the seller of any Product, does not set any price, and is not a party to the contract of sale.

Accordingly:

(a) you cannot require PARQIS to sell you a Product at a displayed price, or at any price;

(b) you cannot require PARQIS to compel a Seller to accept your order or honour a displayed price;

(c) PARQIS is not liable for any loss you say you have suffered because a displayed price or listing detail was incorrect, or because an order was cancelled on that basis; and

(d) any claim about the price, description or condition of a Product lies against the Seller, who is the counterparty to your purchase.

5.11.5 Nothing in this clause affects your rights under the Consumer Protection Act, 2019 or any other law, or your rights under Section 15 where a Product delivered to you differs from what was listed.

5.12 Claims relating to Products and other users

5.12.1 Because the contract of sale is between you and the Seller, any claim relating to a Product — its price, description, condition, quality, delivery or after-sales service — lies against the Seller, and you agree to pursue it against the Seller. We will help you identify and contact the Seller, and you may use our grievance process (clause 31).

5.12.2 We are not liable for the acts or omissions of any Seller, any other user, or any third party on the Platform, except where liability arises from our own act or omission.

5.12.3 Nothing in this clause limits your rights under the Consumer Protection Act, 2019 or any other law, or your rights under Section 15.

5.13 Content from other users

We cannot control information provided by other users and displayed on the Platform. You may find another user's content inaccurate, offensive or misleading. Please exercise judgement.

Other users may post material you did not expect to see, and others may obtain information about you from what you post publicly — so choose carefully what you share.

6. Charges and Fees

6.1 Browsing and registering on the Platform are free. We do not charge you to look or to hold an account.

6.2 Charges may apply to an order — including delivery charges, payment handling charges, cash-on-delivery charges, and a platform fee. The platform fee is charged to support the operation and continued improvement of the Platform.

6.3 You will always see the charges before you pay. Every charge applying to your order is itemised in your basket or at checkout before you confirm and pay. We do not add a charge after you have paid.

6.4 If we change our fees, the change applies only to orders placed after it takes effect. The charges applicable to your order are those displayed to you at checkout when you placed it. Changes to fees do not affect an order already placed.

6.5 Charges may vary by delivery location, order value, weight, delivery speed, time of day, and demand. Any such variation is reflected in what you are shown at checkout.

6.6 All charges are quoted and payable in Indian Rupees.

6.7 Refund of charges. Where an order is cancelled by us or by the Seller, or where a Product is lost or not delivered, charges you paid on that order are refunded along with the Product price. Where you return a Product, the charges refunded are as set out in clause 15.11.

6.8 Delivery

6.8.1 Delivery is arranged through third-party logistics partners. Where a charge applies to delivery, we collect it as part of your order.

6.8.2 Estimated delivery times shown on the Platform are estimates, and may be affected by logistics partner availability, order volume, traffic, weather and other circumstances outside our control.

6.8.3 A logistics partner transports the Product. It is not a party to the sale, and acquires no title or interest in the Product. The contract of sale remains between you and the Seller.

6.8.4 Risk in a Product passes to you on delivery to you or to a person you have authorised to receive it. Where a Product is lost or damaged in transit before delivery, you are entitled to a replacement or refund in accordance with Section 15.

6.9 All prices shown on the Platform are inclusive of GST and any other applicable taxes, duties and cesses, unless stated otherwise on the product page.

7. Use of the Platform

You agree that your use of the Platform is governed by the following.

7.1 Content you must not post or share

You must not host, display, upload, publish, transmit, update or share any information which:

(a) belongs to another person and to which you have no right;

(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy including bodily privacy, insulting or harassing on the basis of gender, hateful, or racially or ethnically objectionable; or relates to or encourages money laundering or gambling; or is otherwise unlawful in any manner;

(c) is false, inaccurate, deceptive or misleading, or is patently false and communicated with the intent to mislead, harass, cause injury, or obtain financial gain;

(d) is patently offensive, including sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred, or physical harm against any group or individual;

(e) harasses another person, or advocates the harassment of another person;

(f) consists of junk mail, chain letters, unsolicited mass communication or spam, including through fake or duplicate ratings, reviews or feedback;

(g) promotes illegal activity, or conduct that is abusive, threatening, obscene, defamatory or libellous;

(h) infringes any third party's rights, including intellectual property rights, rights of privacy — including the unauthorised disclosure of a person's name, email address, postal address or phone number — or rights of publicity;

(i) promotes an illegal or unauthorised copy of another person's copyrighted work, including pirated software or media, links to it, or information enabling the circumvention of copy protection;

(j) contains restricted or password-only pages, hidden pages, hidden images, or hidden URLs;

(k) exploits any person in a sexual, violent or otherwise inappropriate manner, or solicits personal information from any person;

(l) provides instructional information about illegal activity, including making or acquiring illegal weapons, violating another person's privacy, or creating or deploying computer viruses;

(m) contains a photograph, video or image of any other person, whether a minor or an adult, without that person's authorisation. You must not upload any image or video of a child in a rating, review, return request or any other content on the Platform, including a child of your own;

(n) attempts to gain unauthorised access to, or exceeds authorised access to, the Platform, another user's account or profile, or any other area of the Platform; or solicits another user's password or personal information for commercial or unlawful purposes;

(o) engages in commercial activity or sales without our prior written consent, including contests, sweepstakes, barter, advertising, pyramid or multi-level schemes, or the buying or selling of virtual items. Throughout these Terms, our prior written consent means a communication from PARQIS's legal function, in response to your request, specifically addressing the activity for which you sought authorisation;

(p) solicits gambling, or engages in gambling activity we consider to be, or capable of being construed as, illegal;

(q) interferes with another user's use and enjoyment of the Platform;

(r) refers to any website or URL which, in our reasonable view, contains material inappropriate for the Platform or prohibited by these Terms;

(s) is harmful to a child, or harms a minor in any way;

(t) infringes any patent, trademark, copyright, trade secret, or right of publicity or privacy; or is fraudulent; or involves counterfeit or stolen items;

(u) violates any law in force;

(v) deceives or misleads the recipient about the origin of a message, or communicates information that is grossly offensive or menacing;

(w) impersonates another person, or misrepresents your identity or your affiliation with any person;

(x) contains software viruses, trojans, worms, logic bombs, or any code, file or program designed to interrupt, destroy or limit the functionality of any computer resource, or to intercept or expropriate any system, data or personal information;

(y) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order; or causes incitement to the commission of any cognisable offence; or prevents the investigation of any offence; or is insulting to any other nation;

(z) directly or indirectly offers or attempts to trade in any item whose dealing is prohibited or restricted under any law in force; or

(aa) creates liability for us, or causes us to lose the services of our internet service providers or other suppliers.

7.2 Technical integrity

You must not:

(a) use any deep-link, page-scrape, robot, spider, crawler, automated device, program, algorithm, or equivalent manual process to access, acquire, copy or monitor any part of the Platform or its content, or to reproduce or circumvent its navigational structure or presentation, or to obtain material or information not purposely made available through the Platform. We reserve the right to bar any such activity;

(b) attempt to gain unauthorised access to any part or feature of the Platform, or to any server, computer or network connected to it, by hacking, password mining or any other illegitimate means;

(c) probe, scan or test the vulnerability of the Platform or any connected network, or breach its security or authentication measures;

(d) reverse look-up, trace or seek to trace any other user or visitor, or any account not your own, or exploit the Platform to reveal any information other than your own;

(e) use any device, software or routine to interfere with the proper working of the Platform, with any transaction on it, or with any other person's use of it;

(f) take any action that imposes an unreasonable or disproportionately large load on the Platform's infrastructure or on any connected system or network;

(g) forge headers or manipulate identifiers to disguise the origin of any message or transmission sent to us or through the Platform, or pretend to be or to represent another person; or

(h) participate, alone or with others and whether intentionally or otherwise, in any denial-of-service or distributed denial-of-service activity, or any other interference with the Platform. We may take all necessary action and claim damages in respect of any such involvement.

(i) use any content from the Platform, directly or indirectly, to develop, train or improve any large language model, multimodal model, machine-learning model or related technology;

(j) systematically extract or re-utilise any part of the Platform's content, or create or publish a database featuring any substantial part of it, including product listings, descriptions, images or prices;

(k) frame the Platform, or use framing techniques to enclose any PARQIS trademark, logo, image, text or page layout; or

(l) use any meta tag or hidden text incorporating the PARQIS name or any PARQIS trademark.

7.3 Other users, and unlawful purposes

7.3.1 You must not use the Platform or any content for any unlawful purpose, or to solicit any illegal activity, or any activity that infringes the rights of PARQIS or others.

7.3.2 You must not advertise to, or solicit, other users to buy or sell any product or service, and you must not send chain letters or unsolicited commercial communications to other users. You must not use information obtained from the Platform to harass, abuse or harm another person, or to contact, advertise to or sell to another person.

7.3.3 We may limit the number of messages a user may send to other users in any period.

7.3.4 You must comply with all applicable laws in your use of the Platform.

7.4 Marks and reputation

You must not use the PARQIS name, logo, trademarks or trade dress, or anything confusingly similar, in a way that suggests an association we have not agreed to, or that dilutes or damages our marks or goodwill.

7.5 Linking to the Platform

We grant you a limited, revocable, non-exclusive right to link to the home page of the Platform, provided the link does not portray PARQIS, its Sellers, or their Products in a false, misleading, derogatory or otherwise offensive manner. You may not use the PARQIS logo or any other PARQIS graphic as part of a link without our prior written consent.

7.6 Automated agents

7.6.1 An "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person.

7.6.2 Where you use, deploy or enable an Agent to access or interact with the Platform, that Agent must:

(a) identify itself as an Agent, and disclose its name, in the user-agent string of every request;

(b) not conceal that it is an Agent — including by mimicking the timing or pattern of human interaction, or by completing or circumventing a CAPTCHA or any other measure intended to distinguish a person from a computer;

(c) answer truthfully any prompt asking whether the interaction is from a person or a computer; and

(d) not circumvent any measure we use to block, limit or control Agent access.

7.6.3 We may limit or block Agent access to the Platform, by technical or other means, at our discretion.

8. CONTENT ON THE PLATFORM

8.1 Two kinds of content

In these Terms:

"Platform Content" means the material PARQIS provides — text, graphics, user interfaces, visual interfaces, layouts, photographs, trademarks, logos, sounds, music and artwork belonging to PARQIS or licensed to us.

"Your Content" means anything you post, upload or transmit to the Platform — ratings, reviews, photographs, videos, comments, questions and answers, messages, opinions and any other material.

"Seller Content" means listings, descriptions, images, videos supplied by Sellers and creators.

8.2 Seller Content is third-party content

Seller Content is generated by Sellers and creators, not by us. PARQIS is an intermediary and does not control it. We require it to be accurate and lawful and we act when it is not, but we do not author it and we do not verify it.

The Platform carries a large and changing catalogue supplied by independent Sellers, and hosts content posted by users. It is not possible for us to be aware of the contents of every listing, image, video, rating or review. The Platform therefore operates on a notice-and-takedown basis: where content is reported to us, or we are notified of it, we act on it in accordance with clause 8.6, clause 28 and clause 31.

8.3 What you may do with Platform Content and Seller Content

Material on the Platform is protected by copyright, trademarks and other intellectual property rights.

Except as these Terms expressly allow, no part of the Platform may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, mirrored or distributed to any other computer, server, website or medium, for publication, distribution or any commercial purpose, without our prior written consent.

You may download and use product and service information made available on the Platform provided that you:

(a) do not remove any proprietary notice from any copy;

(b) use it only for your personal, non-commercial purposes, and do not copy or post it on any networked computer or broadcast it in any media;

(c) make no modification to it; and

(d) make no additional representation or warranty about it.

Any use for which you receive remuneration, in money or otherwise, is a commercial use for the purposes of this clause.

8.4 You are responsible for Your Content

8.4.1 You are responsible for everything you post on the Platform, and for the rights in it.

8.4.2 You represent and warrant that you hold all rights necessary to post Your Content, that it does not infringe any third party's intellectual property, privacy or publicity rights, and that it contains nothing libellous, tortious, or otherwise unlawful.

8.4.3 Your Content must comply with clause 7.1. In particular, you must not post a photograph or video of any other person without their authorisation, and you must not post any image or video of a child.

8.5 The licence you give us

8.5.1 You keep ownership of Your Content. You grant PARQIS a non-exclusive, worldwide, royalty-free, sub-licensable and transferable licence to host, store, reproduce, adapt, reformat, translate, publish, display and distribute Your Content, and to create derivative works of it, for the purposes of operating, promoting and improving the Platform — including in marketing and promotional material, in any media.

8.5.2 How long the licence lasts. The licence continues for as long as Your Content remains on the Platform.

8.5.3 If you delete Your Content, we will remove it from the Platform and stop using it going forward. The licence remains in effect, to the extent necessary, for material we had already published or distributed before deletion, and for copies retained in backups until those are overwritten in the ordinary cycle.

8.5.4 You are not entitled to any payment or other compensation for our use of Your Content.

8.5.5 Where you close your account, ratings and reviews you posted are handled as set out in the Privacy Policy.

8.6 Moderation

8.6.1 We may, but are not obliged to, monitor content posted on the Platform.

8.6.2 We may remove, restrict, refuse to publish, or require the correction of any content that breaches these Terms, our content policies, or applicable law — or that we are required to remove by law or by an order of a court or authority.

8.6.3 Content posted by users does not reflect the views of PARQIS. We accept no responsibility or liability for content posted by users, or for any claim, damage or loss resulting from it.

8.7 Your Content is public

Ratings, reviews, comments and other content you post are visible to anyone, including people who do not hold a PARQIS account, and may be indexed by search engines. Your display name appears with them.

Do not include personal details in public content — yours or anyone else's. Once content is public we can remove it from the Platform, but we cannot recall copies already taken.

8.8 Viewer discretion

Some content on the Platform may not be suitable for all viewers. PARQIS is for users aged 18 and over.

9. PRIVACY

9.1 How we collect, use, share and protect your personal data is set out in the PARQIS Privacy Policy at parqis.com/privacypolicy, which forms part of these Terms.

9.2 Where these Terms and the Privacy Policy differ on how we handle your personal data, the Privacy Policy prevails.

9.3 In summary, and without limiting the Privacy Policy: we store your personal data in India; we give a Seller only what they need to fulfil your order and they may use it for nothing else; we do not sell your personal data; and we do not use it to target advertising to you.

10. DISCLAIMERS AND OUR LIABILITY

10.1 Availability of the Platform

We will do our utmost to keep the Platform available and to ensure that transmissions are error-free. Because of the nature of the internet, we cannot guarantee either. Access may also be suspended or restricted occasionally to allow for repairs, maintenance, or the introduction of new features, and we will try to limit how often that happens and how long it lasts.

The Platform, and the materials and services made available through it, are otherwise provided on an "as is" and "as available" basis, without representation or warranty except as expressly stated in these Terms or required by law. In particular, we do not warrant that:

(a) the Platform, its content, or communications sent from us are free of viruses or other harmful components; or

(b) any Seller Content — including a product description, image, specification, price or availability — is complete, accurate, current or non-misleading.

10.2 Nothing here is advice

Nothing on the Platform constitutes advice of any kind.

10.3 Products restricted in some places

Some Products cannot lawfully be sold or delivered in every State or location in India. Where a Seller cannot deliver a Product for that reason, your order will be cancelled and you will be refunded in full.

10.4 Automated systems and AI

10.4.1 The Platform uses automated systems, including artificial intelligence and machine learning, to rank and recommend Products and content, to check listings and images, to detect fraud, and to generate or enhance media.

10.4.2 These systems can produce results that are inaccurate, incomplete or inconsistent. We do not warrant the accuracy of AI-generated or AI-enhanced images, video, text or recommendations.

10.4.3 Where media on the Platform has been generated by AI, we label it where we are able to.

10.4.4 Please rely on the primary product listing and catalogue details rather than on any AI-generated summary, and check anything that matters to your purchase.

10.5 What we are not liable for

We are not liable to you for:

(a) any act or omission of a Seller, including non-delivery, delay, defect, or failure to honour a warranty or after-sales obligation;

(b) any act or omission of a logistics partner, payment partner or other third party, except to the extent it acted on our instructions;

(c) the content, accuracy or completeness of any Seller Content or user content;

(d) loss caused by circumstances beyond our reasonable control; or

(e) loss you suffer because you gave us incorrect information, including an incorrect delivery address, phone number or bank details.

10.6 Limits on liability

10.6.1 We are not responsible for any business loss — including loss of profit, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure — or any other indirect or consequential loss that was not reasonably foreseeable to both you and us when you began using the Platform.

10.6.2 Nothing in these Terms excludes or limits our liability where it cannot lawfully be excluded or limited — including for death or personal injury caused by our negligence, for fraud, or under the Consumer Protection Act, 2019.

10.6.3 Nothing in this section affects your rights under Section 15, your right to a refund where an order is cancelled, or your statutory rights.

11. ORDER FULFILMENT AND DELIVERY

11.1 Where you place an order that a Seller accepts, delivery is arranged through third-party logistics partners.

11.2 Delivery estimates are estimates. The estimated delivery time shown when you order may be affected by logistics partner availability, order volume, traffic, weather, local disruption, and other circumstances. We are not liable for a delay caused by circumstances beyond our reasonable control.

11.3 The estimated delivery time is shown to you before you place your order.

11.4 Delivery charges and any additional charges applying to your order — including for weather, peak periods, late-night delivery, packaging and handling, or small orders — are itemised at checkout before you pay. See clause 6.3.

11.5 Risk in the Product passes to you on delivery to you or to a person you have authorised to receive it. Where a Product is lost or damaged in transit before delivery, you are entitled to a replacement or refund under Section 15.

11.6 If a Product looks damaged when it is handed to you, you may refuse delivery. Accepting delivery does not affect your rights in respect of a defect you find afterwards.

11.7 Some pincodes are not serviceable, and some Products are not available for delivery everywhere. Where a Product cannot be delivered to your address, we will tell you, and any amount you paid will be refunded in full.

11.8 Age and identity checks at delivery

11.8.1 Some Products cannot lawfully be supplied to a person below a specified age, or may be supplied only against proof of identity or a prescription.

11.8.2 Where a Product you have ordered is of that kind, we will tell you before you place the order, and the delivery partner may ask the person receiving it to show proof of age or identity, or to produce any document the law requires.

11.8.3 Where the person receiving the Product cannot or will not produce what is required, the Product will not be delivered and will be returned. Where you have paid, you will be refunded, less any charge stated on the product page.

11.8.4 You must not ask another person to accept delivery on your behalf in order to avoid a check under this clause.

12. PAYMENT

12.1 Our role in payment

12.1.1 PARQIS, itself or through authorised payment partners, collects payment from you and remits it to the Seller. We do this as a payment-collection facilitator, not as the seller.

12.1.2 Our payment facility is not a banking or financial service. It is an automated facility for collecting and remitting payment using authorised banking and payment infrastructure. In providing it, we do not act as a trustee and we are not in a fiduciary relationship with you.

12.1.3 Using the payment facility does not make us liable for non-delivery, non-receipt, damage, breach of any representation or warranty, failure to provide after-sales or warranty service, or fraud in relation to a Product.

12.1.4 Our relationship with you is principal-to-principal, and we are an independent contractor for all purposes.

12.2 Currency

All payments must be in Indian Rupees. The Platform does not accept payment in any other currency.

12.3 Payment methods

12.3.1 The payment methods available are shown at checkout and may change.

12.3.2 Your payment is processed by our payment partner, and by your bank or payment instrument issuer. Those transactions are also governed by the terms agreed between you and your bank or issuer, over which we have no control.

12.3.3 We are not liable for loss arising from a transaction being declined, from your transaction limit being exceeded, or from a lack of authorisation on your payment instrument.

12.4 Cash on Delivery

12.4.1 Cash on delivery ("COD") lets you pay for your order when it is delivered, instead of paying when you order.

12.4.2 COD is not available on every order. Whether it is available depends on the Product, the Seller, your delivery pincode, and the order value. Where COD is available for your order, it is shown as an option at checkout. Where it is not, it will not appear.

12.4.3 A COD charge may apply. Where it does, it is itemised at checkout before you place your order, in accordance with clause 6.3.

12.4.4 Paying on delivery. You pay the delivery partner at the time of delivery. The delivery partner collects the amount on behalf of the Seller, and PARQIS facilitates its remittance to the Seller. Please have the full amount ready — the delivery partner may not be able to provide change, and may be unable to accept payment in any form other than the one stated at checkout.

12.4.5 If you do not pay on delivery, the order will not be delivered and will be returned. Repeatedly failing to accept or pay for COD orders may lead us to withdraw COD from your account.

12.4.6 Confirming delivery. For a COD order you do not need to confirm receipt on the Platform, because payment is collected at delivery.

12.4.7 Refunds on COD orders. Because there is no payment instrument to refund to, a refund on a COD order is made by electronic transfer to a bank account or UPI ID you give us. See clause 13.2.

12.4.8 We may withdraw COD. We may limit or withdraw the COD option on your account where we reasonably suspect fraud or misuse, or where COD orders on your account are repeatedly refused, undelivered or returned. Where we do, we will tell you, and other payment methods remain available to you.

12.5 Checks before we accept payment

12.5.1 We may carry out checks before accepting or processing a payment, for security and fraud prevention.

12.5.2 We may decline to process a payment, or limit the value or number of transactions on an account or payment instrument, where we reasonably suspect fraud, unauthorised use, or a breach of these Terms. We will tell you when we do.

12.5.3 We may delay confirming payment to a Seller, or hold a payment, where we reasonably suspect fraud or unlawful activity. Where required by law enforcement, we may remit a held amount to the authorities rather than refund it.

12.5.4 Before dispatch, a Seller may ask you for documents establishing that you own the payment instrument used. This is to protect you and other users.

12.6 Confirming delivery

12.6.1 Please confirm delivery, or report non-delivery, on the Platform within the return window at clause 15.2. This does not apply to COD orders — see clause 12.4.6.

12.6.2 If you do not, we may treat the order as delivered for the limited purpose of settling payment with the Seller. That does not affect your rights under Section 15 or at law, and it does not prevent you raising a complaint afterwards.

12.7 Purchases of ₹2,00,000 or more

Where a single purchase is ₹2,00,000 or more, we are required under the Income-tax Rules to obtain your PAN. You must provide a copy of your PAN within four (4) days of the purchase, failing which the order will be cancelled and any amount paid refunded in full. You need to provide it only once. If the name on the PAN does not match your name on the order, the order will be cancelled.

12.8 Compliance

You must comply with all applicable laws in your use of the Platform and the payment facility, including the Income-tax Act, 1961 and the Prevention of Money-Laundering Act, 2002.

13. REFUNDS

13.1 Where you are entitled to a refund — because an order was cancelled, a Product was not delivered, or a return was accepted — we will process it in accordance with Section 15.

13.2 How refunds are made. A refund is credited to the payment method you paid with. Where that is not possible — for example on a cash-on-delivery order — we will refund you by electronic transfer to a bank account or UPI ID you give us.

Where we offer you a choice of refund method, including credit to your PARQIS account or a voucher, we will tell you the terms of that option before you choose it. You are never obliged to accept credit or a voucher instead of a refund of your money.

13.3 Refunds are made in Indian Rupees, and equal to the amount you paid.

13.4 Where an amount is refunded to a bank account, it is processed through NEFT, RTGS, UPI or another electronic transfer method approved by the Reserve Bank of India.

13.5 We may ask you for documents to verify a refund request, and to verify your identity, before processing it.

13.6 Refunds are subject to your compliance with Section 15. Where we have reasonable grounds to believe a refund claim is fraudulent, we may withhold it pending investigation, and we will tell you why.

13.7 Time limits. Please raise a refund claim within the period stated in clause 15.2. Nothing in these Terms limits your right to bring a complaint within the period allowed by the Consumer Protection Act, 2019.

13.8 If you find the same Product cheaper elsewhere

13.8.1 Sellers on PARQIS agree not to offer a Product on another website or channel at a better price than they offer it on the Platform.

13.8.2 If, within seven (7) days of buying a Product, you find that the same Seller was offering the same Product at a lower price on another website or channel, tell us and we will look into it. Where we are satisfied that the price was lower, we will arrange for the difference to be refunded to you.

13.8.3 What to send us. Please give us the Product, the other website or channel, and the price you found. A link or a screenshot helps us check quickly.

13.8.4 What this covers. It applies to the same Product, offered by the same Seller, on a publicly available basis. It does not apply to a different product, variant or size, to a different seller, or to a price that depends on a membership, coupon, bundle, cashback or offer we are not able to verify.

13.8.5 This is in addition to your rights under Section 15 and at law.

14. TREATING OUR DELIVERY PARTNERS AND STAFF WITH RESPECT

14.1 PARQIS is committed to protecting the people who work with us as delivery partners, and our own staff, from discrimination on any ground — including race, caste, ethnicity, place of origin, nationality, religion or belief, gender, gender identity and expression, sexual orientation, marital status, disability, or age.

14.2 Discrimination against a delivery partner is not permitted in any circumstances.

14.3 Please treat delivery partners and our support staff with courtesy and respect.

14.4 Where you behave towards a delivery partner or member of our staff in a way that is abusive, threatening, discriminatory, or otherwise inappropriate or unlawful, we may restrict or withdraw your access to the Platform. Where we do, we will tell you why.

15. RETURNS, REPLACEMENT AND REFUNDS

15.1 What this Section is. This Section sets out your rights to return a Product, obtain a replacement, or receive a refund. There is no separate returns policy — these are the terms that apply.

15.2 The return window

15.2.1 You may raise a return within seven (7) days of delivery, unless the product page states a longer window for that Product.

15.2.2 The window applying to a Product is shown on the product page before you order, together with whether the Product can be returned at all.

15.3 When you can return a Product

You may return a Product, or ask for a replacement, where it is:

(a) defective, or not of the quality described;

(b) damaged in transit;

(c) missing components, accessories or parts;

(d) different from what was listed — including in size, colour, material or specification; or

(e) not delivered, or delivered late beyond the period stated.

15.3.1 Where a Product is not one of the above — for example where you have simply ordered the wrong item or changed your mind — a return may not be available. The product page tells you whether a Product can be returned, so please check before you order. This does not affect your rights where a Product is defective, damaged, or different from what was listed.

15.4 Products that cannot be returned

15.4.1 The following cannot be returned:

(a) innerwear, lingerie, sleepwear and swimwear, for reasons of hygiene;

(b) cosmetics, personal care and beauty Products, once opened or where any seal, wrapper or tamper-evident packaging has been broken;

(c) earrings and other Products worn in a body piercing, for reasons of hygiene;

(d) made-to-order, customised or personalised Products, including anything altered, monogrammed, engraved or made to your measurements;

(e) perishable Products;

(f) part only of a Product sold as a set or combination; and

(g) any Product where a seal, wrapper or tamper-evident packaging has been broken, and the listing stated that breaking it makes the Product non-returnable.

15.4.2 We may designate further Products or categories as non-returnable. Where we do, it is shown on the product page, and it applies only to orders placed after it appears there.

15.4.3 A defective Product can always be put right. Where a Product that cannot ordinarily be returned is defective, damaged in transit, materially different from what was listed, or missing components, you are still entitled to a refund or a replacement. In those cases you will usually not be asked to send the Product back.

15.5 The condition a Product must be in

A Product must be returned:

(a) unused, other than for the purpose of trial;

(b) unwashed and unaltered;

(c) with all original tags, labels, packaging, accessories and free items intact; and

(d) in a condition permitting resale — except where you are returning it because it was defective or damaged.

15.6 How to raise a return

Raise it on your order page, or contact us at support@parqis.com, within the window at clause 15.2. Please tell us why, and send photographs where we ask for them.

15.7 What happens next

15.7.1 We put your request to the Seller. The Seller may:

(a) accept the return and refund you;

(b) accept the return and send a replacement;

(c) refund or replace without asking for the Product back; or

(d) decline the request, with reasons.

15.7.2 We will tell you which, and why.

15.7.3 If the Seller does not act. Where the Seller does not accept or decline the return within a reasonable time of receiving it, we will settle the request in your favour and refund you.

15.7.4 If the Seller declines, you can raise a dispute under Section 23.

15.8 Collection

15.8.1 Where the Product is to be collected, pickup is arranged within forty-eight (48) hours of your request being approved.

15.8.2 Please keep the Product ready, with its tags, packaging and accessories, and hand it over to the person collecting it.

15.8.3 Where three attempts at collection are unsuccessful because the Product was not available or nobody was present, we may close the return. You can raise it again.

15.9 Refunds

15.9.1 When we refund you. Where the Product is collected from you, we process your refund once the Seller has received it and accepted the return. Where the Seller does not need the Product back, we process it once the return is approved.

15.9.2 How long it takes. Your refund reaches you within seven (7) working days of being processed. Where the Product has to be collected and returned to the Seller, add the time in transit — so from the day of pickup, expect around 10 to 14 days in total.

15.9.3 Where it goes. To the payment method you paid with. On a cash-on-delivery order there is no instrument to refund to, so we transfer it to a bank account or UPI ID you give us. See clause 13.2.

15.9.4 Section 13 sets out the rest of how refunds work, including verification and the currency.

15.10 Replacements

15.10.1 Where you are sent a replacement, it is dispatched within the same timeline as a new order.

15.10.2 Where a replacement is not available, you will be refunded instead.

15.11 What it costs you

15.11.1 Where the Product was defective, damaged in transit, different from what was listed, or missing components — you pay nothing.

15.11.2 Where you refuse a prepaid delivery, or the Product could not be delivered to you, you are refunded in full. No delivery or return charge is deducted from your refund.

15.11.3 Where you refuse a cash-on-delivery order, you have paid nothing and nothing is charged to you.

15.11.4 Section 22 sets out how charges are refunded in each case.

15.11.5 Where you have simply changed your mind, and the Product can be returned on that ground, the cost of collection is deducted from your refund. The original delivery charge is not refunded.

15.12 Where a return is not accepted

15.12.1 A Seller may reject a returned Product on inspection where it does not meet clause 15.5. Where that happens we will tell you why, with the Seller's reasons and any photographs provided.

15.12.2 If you disagree, raise a dispute under Section 23.

15.12.3 Where the Seller rejects a returned Product on inspection, your refund is not processed. We will tell you why, with the Seller's reasons and any photographs provided, and the Product will be returned to you. If you disagree, raise a dispute under Section 23.

15.13 False claims

Where we have reasonable grounds to believe that a return, replacement or refund claim is false or fraudulent, we may decline it, restrict returns on your account, suspend your account, and take legal action. Before we restrict returns on your account we will tell you why and give you an opportunity to respond.

15.13.1 Changing your mind. Where a Product can be returned because you have changed your mind, the product page says so. You bear the cost of collection, which is deducted from your refund. Where a Product cannot be returned on this ground, the product page tells you before you order.

15.14 Your statutory rights

Nothing in this Section limits your rights under the Consumer Protection Act, 2019 or any other law, including your right to bring a complaint before a consumer commission within the period that Act allows.

16. PRODUCT RECALL

16.1 Where we receive a formal product recall notification from a government or regulatory authority, we will make reasonable efforts to notify you if you bought the affected Product through the Platform, and to pass on the details we have been given — including the safety concern and the recommended steps.

16.2 Our ability to notify you depends on a formal recall having been issued, the Product having been bought through the Platform, and your contact details on your account being current.

16.3 As a marketplace we relay recall information as it is given to us. We do not independently verify it.

16.4 For further guidance, please contact the manufacturer, or the Seller through the Platform.

17. INDEMNITY

17.1 You agree to indemnify and hold harmless PARQIS, its affiliates, and their respective officers, directors, employees and agents against any claim, demand, action, penalty, loss or cost — including reasonable legal fees — brought or imposed by a third party, and arising out of:

(a) your breach of these Terms, the Privacy Policy, or any other PARQIS policy;

(b) your violation of any law, rule or regulation;

(c) your infringement of the rights of any third party, including intellectual property rights, privacy rights or publicity rights; or

(d) Your Content.

17.2 This indemnity applies to claims arising from your own acts or omissions. It does not extend to claims arising from our negligence or breach of these Terms.

17.3 Where we intend to rely on this indemnity we will tell you promptly, give you a reasonable opportunity to respond, and not settle a claim without your consent unless you unreasonably withhold it.

17.4 This clause survives the closure of your account.

18. GOVERNING LAW AND JURISDICTION

18.1 These Terms are governed by, and construed in accordance with, the laws of India.

18.2 The courts at Noida, Uttar Pradesh have jurisdiction over any dispute arising out of these Terms or your use of the Platform.

18.3 Your statutory rights are unaffected. Nothing in clause 18.2 limits any right you have under the Consumer Protection Act, 2019 to bring proceedings in another court.

18.4 Before starting proceedings, we would ask you to raise the matter with our Grievance Officer under Section 31.

19. SALE IN INDIA ONLY

19.1 The Platform may be accessed from outside India, but Products sold on the Platform are for sale and delivery within India only.

19.2 We make no representation that the Platform or its content is appropriate or available for use outside India.

19.3 We do not supply Products to, or accept orders for delivery at, any address outside India.

20. OUR TRADEMARKS AND MATERIAL

20.1 The Platform is operated by PARQIS, and Products on it are sold by their respective Sellers.

20.2 "PARQIS", our logo, and our other names, marks and trade dress belong to us. You may not use them, or anything confusingly similar, without our prior written consent — including in a way that suggests an association, endorsement or approval we have not given.

20.3 Your rights and restrictions in relation to material on the Platform are set out in clause 8.3.

21. RATINGS AND REVIEWS

21.1 What you can post

Where you have bought a Product on the Platform, you may post:

(a) a star rating for that Product;

(b) a written review of that Product;

(c) images and video of the Product; and

(d) aspect ratings, where offered — for example on fit, fabric or finish.

Not all of these are available at all times. Where a feature is not yet available on the Platform, it will not appear to you.

21.2 Only verified purchases

You can rate or review a Product only if you have bought it on the Platform, and only after it has been delivered to you. We may invite you to leave a rating or review after delivery, through the app, by notification, email or SMS.

Where you have not bought a Product on the Platform, you will not be able to rate or review it.

21.3 Rules for what you post

Your rating or review must:

(a) be genuine, and based on your own actual experience of the Product;

(b) comply with clause 7.1 and clause 8.4; and

(c) relate to the Product itself.

Your rating or review must not:

(d) contain personal information — your name, address, phone number, email address or order number, or anyone else's;

(e) contain profane, obscene, hateful, sexual, discriminatory, threatening or abusive language;

(f) promote another product, service, seller, retailer or platform, or contain a link to one;

(g) be posted in exchange for payment, a free Product, a discount, or any other benefit, unless that arrangement is clearly disclosed in the review itself;

(h) be a duplicate of a review you have already posted, or a review posted on behalf of someone else;

(i) contain an image or video of any other person without their authorisation, or any image or video of a child;

(j) be a screenshot taken from another platform, or content you did not create yourself; or

(k) relate to delivery, packaging, payment, refund or customer service rather than to the Product. Please raise those with us directly — see clause 30 — so we can actually fix them.

Your display name must not be offensive, obscene, discriminatory, or impersonate another person or brand.

21.4 Moderation

21.4.1 Ratings, reviews and any images or video you post may be moderated before or after they appear on the Platform. We are not obliged to moderate any content, and we do not undertake to review everything that is posted.

21.4.2 Where content is moderated, it may be published, rejected, or published and later removed.

21.4.3 We may remove or decline to publish content that breaches clause 21.3, these Terms, our content policies, or applicable law — or that we are required to remove by law or by an order of a court or authority.

21.4.4 We do not remove a rating or review because it is negative, critical, or unfavourable to a Product or a Seller.

21.5 Automated moderation, and who is responsible

21.5.1 We use automated systems, including algorithmic and machine-learning tools, to screen content posted on the Platform. Content that these systems cannot categorise with confidence may be referred for review by a person. Images and video may be reviewed by a person.

21.5.2 Automated systems are not perfect. They may reject content that does not in fact breach these Terms, and they may fail to detect content that does.

21.5.3 You remain solely responsible for everything you post. Our use of automated or manual moderation:

(a) does not transfer any responsibility for your content to PARQIS;

(b) does not amount to our approval, verification or endorsement of any content that is published;

(c) does not make us liable for content that is published, rejected, delayed or removed, whether by automated means or otherwise; and

(d) does not make us liable for any loss you or any other person suffers as a result of content being published, rejected, delayed or removed.

21.5.4 Where your content is rejected or removed and you believe that was wrong, tell us — see clause 30 — and we will look at it again.

21.6 Why content may be rejected

Content may be rejected or removed for reasons including:

Any content — profanity or abuse; personal or sensitive information; content promoting another retailer or platform; external links; content unrelated to the Product; content about price or offers; content that appears fake, duplicated or incentivised; a rating that does not match the review text; content in a language we are unable to moderate.

Images — the image does not show the Product bought; a brand or product mismatch; a screenshot from another platform; blurred, pixelated or heavily cropped images; personal or sensitive information visible in the image; unrelated objects or people.

Video — the video does not show the Product bought; poor picture or sound quality; the Product is not the focus; the video is outside the length limits; it contains audio, references or comparisons involving other platforms or products; it contains personal or sensitive information.

This list is indicative, not exhaustive.

21.7 Feedback on other people's reviews

Where the Platform allows it, you may mark a review as helpful or unhelpful, and you may report a review you believe breaches these Terms. Reported reviews may be reviewed by a person and removed where they breach these Terms.

We may use how helpful other users find a review as one factor in deciding how prominently to display it.

21.8 Where we act on your account

21.8.1 Where you repeatedly breach clause 21.3, we may warn you, limit your ability to post ratings and reviews, remove content you have posted, or suspend your account.

21.8.2 We may remove or disregard ratings and reviews from an account where we have reasonable grounds to believe they are not genuine — including where an account appears to be connected to a Seller whose Products it is rating, where rating behaviour indicates manipulation, or where the account has been used for fraud.

21.8.3 Before we restrict your ability to post, we will tell you why and give you an opportunity to respond, unless we are prevented from doing so by law or the circumstances make it impracticable.

21.9 How a Product's rating is calculated

A Product's rating is the plain average of all valid ratings it has received. We do not weight or adjust it.

21.10 Your reviews are public

See clause 8.7. Ratings and reviews are visible to anyone, with your display name, and may be indexed by search engines.

21.11 What the Seller sees

Your review is public, and the Seller whose Product you reviewed can see it along with your display name.

Your rating is not published with your name — it appears publicly only as part of the Product's overall score. The Seller of that Product can, however, see your rating against your order, so that it can investigate a quality problem.

A Seller may not contact you about a rating, a review or a return. Our agreement with Sellers permits contact only to fulfil your order. If a Seller contacts you about a rating or review, tell us — see clause 30.

22. FEES AND CHARGES ON YOUR ORDER

This clause supplements clause 6.

22.1 What may be charged

Depending on your order and how you pay, the following may be charged:

22.2 You always see them before you pay

Every charge that applies to your order is itemised in your basket or at checkout, before you confirm and pay. See clause 6.3.

22.3 Charges may vary

A charge may vary with your delivery pincode, order value, weight, delivery speed, time of day, and demand. Whatever it is for your order is what you are shown at checkout.

22.4 When charges are refunded

22.5 We do not claw back a discount

Where we have waived or discounted a charge on your order, and the order is later cancelled or returned, we will not charge you the waived amount. The charge you were shown at checkout is the charge that applies.

23. DISPUTES BETWEEN YOU AND A SELLER

23.1 What this covers. A dispute is a disagreement between you and a Seller about an order — for example that the Product was not what was described, arrived damaged, was missing parts, or that a return or refund was refused.

23.2 Try the Seller first. Please raise the issue with the Seller, or with us, before raising a dispute. Most issues are resolved that way.

23.3 How to raise a dispute. Contact us at support@parqis.com. A dispute is raised in respect of a particular order.

23.4 What happens next.

(a) We will ask you for the details, and for anything that helps — photographs, the order number, what you have already tried.

(b) We may put the Seller's payment for that order on hold while the dispute is open.

(c) We will put your account of the matter to the Seller and ask them to respond.

(d) Where the Seller does not respond within three (3) days, the dispute will be resolved in your favour.

(e) Where the Seller responds, we will consider both accounts and tell you the outcome and our reasons.

23.5 Where the dispute is resolved in your favour, you will receive a refund or replacement in accordance with Section 15. Where a Product is to be returned, the refund follows collection of the Product.

23.6 Sharing details. To resolve a dispute we may need to give you and the Seller each other's relevant details, and details of the order. We share only what is necessary. See the Privacy Policy.

23.7 If you do not respond. Where we ask you for information and do not hear from you within ten (10) days, we may close the dispute. You can ask us to reopen it.

23.8 Our role. In helping resolve a dispute we act as a facilitator between you and the Seller. Doing so does not make us a party to your contract with the Seller, and does not make us responsible for the Product. Where we decide a dispute in the Seller's favour, that is our view of the matter — it does not affect your right to pursue the Seller directly, to complain to our Grievance Officer under clause 31, or to bring a complaint before a consumer commission.

23.9 False claims. Where we have reasonable grounds to believe a dispute has been raised dishonestly, we may decline it, restrict your account, and take legal action. We will tell you why and give you an opportunity to respond.

24. IF A SELLER DOES NOT PUT THINGS RIGHT

24.1 Where we resolve a return or a dispute in your favour and the Seller does not refund or replace as it should, we will make the refund to you and recover it from the Seller. You do not have to pursue the Seller yourself.

24.2 This applies where a return has been accepted under Section 15, where a Seller has not responded within the periods at clauses 15.7.3 or 23.4(d), or where a dispute has been resolved in your favour under Section 23.

24.3 It does not apply where a claim has been declined under clause 15.13 or 23.9, or where you have already recovered the same amount — see clause 25.4.

24.4 Nothing in this Section limits your rights under the Consumer Protection Act, 2019 or any other law.

25. CHARGEBACKS

25.1 A chargeback is where you ask your bank or card issuer to reverse a payment. It is a process run by your bank under its own rules, not by us.

25.2 You are free to raise a chargeback. We would ask you to raise the matter with us first — see clause 30 — because we can usually resolve it faster than a chargeback, which can take weeks.

25.3 Where your bank notifies us of a chargeback, we will cooperate with the investigation and provide the transaction records requested. The outcome is decided by your bank, not by us.

25.4 You cannot recover twice for the same order. Where you have already been refunded by us or by the Seller, and you also receive a chargeback for the same amount, we may recover the duplicated amount from you or set it off against a future refund.

25.5 Where a chargeback is raised on your account and the bank decides it was not justified, and this happens repeatedly, we may limit the payment methods available to you.

25.6 Nothing in this clause affects your rights under the Consumer Protection Act, 2019, or your rights under Section 15.

26. RESPECTFUL COMMUNICATION, AND REPORTING MISUSE

26.1 Private communication

We do not routinely monitor private communication between users. We do investigate and act on communication reported to us that breaches these Terms.

26.2 What is not permitted

You must not, through the Platform or using information obtained from it:

(a) threaten physical harm to any person, by any means;

(b) harass, abuse, stalk or intimidate any person;

(c) send unsolicited commercial messages or spam to other users;

(d) offer to buy or sell a Product outside the Platform. This is a fraud risk for you and for the Seller, and you lose the protection of Section 15 and of these Terms; or

(e) misuse any communication feature of the Platform.

26.3 Where we act

Breach of clause 26.2 may lead us to limit your account privileges, suspend your account, or remove content — and, where the conduct is serious, to report it to the police or another authority.

Where conduct on the Platform involves an offence that we are required by law to report — including under the Bharatiya Nagarik Suraksha Sanhita, 2023 or the Protection of Children from Sexual Offences Act, 2012 — we will report it to the appropriate authority.

26.4 Messages claiming to be from us

We will never ask you for your password, OTP, card number, CVV or UPI PIN — not by phone, email, SMS, chat or any other means. We will never ask you to pay to release an order, claim a refund, or win a prize.

If you receive a message claiming to be from PARQIS that asks for any of these, it is not from us. Please report it to us at support@parqis.com, and if you have already shared something, tell your bank.

27. OTHER BUSINESSES AND THIRD-PARTY LINKS

27.1 The Platform may contain links to, or integrations with, websites, apps and services operated by other businesses — including through application programming interfaces.

27.2 We do not examine, evaluate, warrant or endorse the products, services or content of those businesses, and we are not responsible or liable for them.

27.3 Once you leave the Platform you are on someone else's service, and their terms and privacy policy apply, not ours.

28. REPORTING INTELLECTUAL PROPERTY INFRINGEMENT

28.1 PARQIS respects intellectual property rights. Where a Product listing, image, video or other content on the Platform infringes a trademark, copyright, design or other intellectual property right, the rights owner or a person authorised to act for them may report it to us.

28.2 Who may report. A report may be made by the owner of the right, or by a person authorised in writing to act on their behalf. We may ask for evidence of ownership and of authority.

28.3 What a report must contain. So that we can act, please give us:

(a) your name, address, email address and telephone number;

(b) the right you own, and evidence of ownership — for example a trademark registration certificate in your name, or evidence of copyright ownership;

(c) where you are acting for the owner, evidence of your authority;

(d) identification of the specific listing, product or content you say infringes, by link or listing identifier. We are not able to act on a general or blanket complaint;

(e) what you say the infringement is; and

(f) a statement that you believe in good faith that the use is not authorised by the rights owner, its agent, or the law, and that the information you have given is true and correct.

28.4 Where to send it. grievance@parqis.com

28.5 What we do. On receiving a complete report we will review it and, where appropriate, remove or disable access to the content. Where we are required to act on a court order or a notification from a government authority, we will do so within the time the law requires. We will tell the Seller why their content was removed.

28.6 We do not verify Sellers' rights. We do not and cannot verify that every Seller holds the rights to sell or distribute every Product it lists. We act on reports.

28.7 If your content was removed. Where content of yours has been removed following a report and you believe that was wrong, tell us at grievance@parqis.com and we will look at it again.

28.8 Your notice may be shared. By submitting a report under this clause, you agree that we may share it, and the contact details in it, with the Seller or other person whose content is the subject of the report, so that they can respond. Where you prefer, you may give us a separate contact address for that purpose.

28.9 False reports. Giving false, misleading or inaccurate information in a report may attract civil or criminal liability. If you are unsure whether your rights have been infringed, please take legal advice before reporting.

28.10 Indemnity. You agree to indemnify PARQIS against any claim brought by a third party arising out of or in connection with a report you submit under this clause.

29. CONTACTING A SELLER

29.1 Sellers are required to publish their name, business address and customer support contact details on their Product listings. You can contact a Seller directly using those details.

29.2 You can also raise any issue with a Product or an order with us, and we will help — see clause 30. In many cases that is faster, because we can act on the order directly.

30. HOW TO CONTACT US

30.1 About an order

Through the help section in your account or the app, or by email to support@parqis.com.

30.2 About anything else

31. GRIEVANCE OFFICER

31.1 In accordance with the Information Technology Act, 2000 and the rules made under it, and the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of our Grievance Officer are:

Gaurav Bhatt Grievance Officer PARQIS — Gigazoid Technology Private Limited A-13, Graphix Tower-2, Sector 62, Noida, Gautam Buddha Nagar – 201301, Uttar Pradesh, India Email: grievance@parqis.com

31.2 When to write. Please use the routes in clause 30 first. Where your issue has not been resolved within the time we told you, write to the Grievance Officer.

31.3 Our timelines.

31.4 Where you complain that content on the Platform shows you or another person in a state of nudity, in a sexual act, or in an impersonated, morphed or artificially generated form, we will remove or disable access to it within 24 hours of receiving the complaint.

31.5 If we do not resolve it. You may complain to the appropriate consumer commission under the Consumer Protection Act, 2019, and — in respect of your personal data — to the Data Protection Board of India. See clause 18.3.

31.6 When you raise a complaint we will give you a reference number, and we will confirm the status of your complaint and any action taken by email to your registered address.

31.7 Appealing our decision

31.7.1Where you are not satisfied with the decision of our Grievance Officer, you may appeal to a Grievance Appellate Committee constituted under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, within thirty days of receiving that decision. This is in addition to the routes in clause 31.5.

32. USING THE PARQIS APP

32.1 Your licence. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the PARQIS mobile application on a device you own or control, solely to access and use the Platform in accordance with these Terms.

32.2 What you may not do. You may not:

(a) copy, modify, adapt or create derivative works of the app;

(b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or any underlying component of the app — including any model, model parameters or model weights;

(c) incorporate any part of the app into your own software, or combine it with your own software;

(d) sell, rent, lease, lend, distribute, sublicense or transfer the app, or assign any rights in it;

(e) remove or obscure any proprietary notice in the app; or

(f) use the app for any unlawful purpose.

32.3 Ownership. The app and all rights in it belong to PARQIS or its licensors. Nothing in these Terms transfers any right in the app to you.

32.4 Updates. We may make updates and upgrades available, automatically or manually, at any time. Some updates are necessary for the app to keep working, and features may change or be withdrawn.

32.5 Third-party services. Using the app may also involve services provided by others — your mobile network operator, your device manufacturer, or the app store you downloaded from. Their own terms, policies and charges apply to those services, including any data charges. We are not responsible for them.

32.6 App store terms. Where you download the app from an app store, that store's terms also apply to your download and use of it.

32.7 Ending your licence. Your licence ends automatically if you breach this clause. You may end it at any time by deleting the app.

32.8 Third-party components. The app may include third-party software subject to separate terms, identified in the app or its documentation. Where those terms conflict with this clause in respect of that software, they prevail.

33. GENERAL

33.1 Changes to these Terms

33.1.1 We may change these Terms, our policies, and the Platform at any time.

33.1.2 The version that applies to your order is the version in force when you placed it. You are subject to the Terms and policies in force at the time you use the Platform or place an order.

33.1.3 The only exception is where a change is required by law or by a government authority, in which case it applies from the date the law requires — including to orders already placed.

33.1.4 Where a change materially affects your rights, we will tell you before it takes effect, by email to your registered address, by notification in the app, or by a notice on the Platform. Minor changes — clearer wording, a corrected link — are made by updating the version and date at the top.

33.1.5 Earlier versions of these Terms are available at parqis.com/termsofuse/previousversions.

33.2 Severability. If any provision of these Terms is held invalid, void or unenforceable, that provision is severed and the remaining provisions continue in full force.

33.3 Waiver. If you breach these Terms and we take no action, we remain entitled to exercise our rights and remedies in any other situation where you breach them.

33.4 Events beyond our reasonable control. We are not responsible for any delay or failure to perform our obligations under these Terms where it arises from a cause beyond our reasonable control — including natural disaster, war, civil unrest, strike, epidemic, failure of telecommunications or internet infrastructure, or action by a government authority. This clause does not affect your statutory rights.

33.5 Entire agreement. These Terms, together with the policies incorporated by reference, are the entire agreement between you and PARQIS in respect of your use of the Platform.

33.6 Assignment. You may not assign your rights under these Terms. We may assign or transfer ours, in whole or in part, to an affiliate or successor.

33.7 Survival

Clauses that by their nature are intended to survive continue after your account closes — including clause 8 (Content on the Platform), clause 10 (Disclaimers and Our Liability), clause 15 (Returns, Replacement and Refunds, in respect of orders delivered before closure), clause 17 (Indemnity), clause 18 (Governing Law and Jurisdiction), clause 34 (Content Created or Altered Using Artificial Intelligence), and this clause 33.

33.8 Notices

We may give you notice through the Platform, in the app, or by email or SMS to your registered address or number. Notices to us should be sent to grievance@parqis.com and, where a formal notice is required, to our registered office address in the Preamble.

33.9 Language

These Terms are published in English. Where we publish a translation, the English version prevails in the event of any discrepancy or conflict.

33.10 Headings

Headings are for convenience only and do not affect the interpretation of these Terms.

34. CONTENT CREATED OR ALTERED USING ARTIFICIAL INTELLIGENCE

34.1 You must tell us. Where a photograph, video or other content you upload contains synthetically generated information — audio, visual or audio-visual content that has been artificially or algorithmically created, generated, modified or altered such that it appears authentic, and which a reasonable person would take to realistically depict a person, event or scene that did not occur — you must tell us before you post it, in the way we make available.

34.2 Ordinary editing is not caught. Adjusting colour, cropping, resizing, applying a filter or stabilising a video is not synthetically generated information. Nor is anything plainly not realistic.

34.3 What we do with it. Where you tell us content is synthetically generated, we may label it, and we may embed provenance information in the file. You must not remove, obscure or alter that label or information.

34.4 Getting it wrong. Telling us something untrue, or failing to tell us at all, is a breach of these Terms and may also breach the law.

34.5 Why this clause exists. It is made in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 as amended, and we may change it to reflect any change in those requirements or in the manner in which we are required to label such content.

35. CATEGORY-SPECIFIC TERMS

35.1 Some Product categories carry additional requirements — because of the law that applies to them, or because of how they must be sold, delivered or returned.

35.2 Where you buy in such a category, the category-specific terms published on the Platform for that category apply to that purchase, in addition to these Terms, and are incorporated into these Terms by reference.

35.3 Category-specific terms are displayed on the relevant Product pages and are available on the Platform. We will tell you where a category carries additional terms before you place your order.

35.4 Where a category-specific term and these Terms conflict, the category-specific term prevails for that purchase, except that nothing in a category-specific term limits your rights under the Consumer Protection Act, 2019 or any other law.